Refund policy

Wilde Nomad Return & Refund Policy

🌲 Return Eligibility

✅ Items must be unused, in original condition, and sent back in the original packaging
✅ Returns must be initiated within 14 days of delivery
🚫 Custom or personalized items can’t be returned—unless something’s wrong on our end (damaged or incorrect)

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🧭 A Note About Our Shop

Each item is made-to-order in our small Colorado studio. We’re not a warehouse—we’re a small-batch, family-run adventure brand. We don’t accept returns on personalized gear, but we always want you to be happy with your purchase.

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🥾 How to Start a Return

1️⃣ Email us at Hello@wildenomad.com with your order number and reason for return
2️⃣ Ship the item back using a trackable shipping method
3️⃣ Once it arrives and passes inspection, we’ll issue your refund within 5–7 business days

📦 Heads up: Return shipping is your responsibility unless the item is defective or we made a mistake.

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💳 Refunds & Exchanges

• Refunds – Issued for eligible returns once they’re back in our hands

• Exchanges – If your item was damaged or incorrect, we’ll send a replacement ASAP

• Defective or broken gear? Send us photos within 7 days of delivery and we’ll make it right

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💥 Damaged or Incorrect Items

If your order arrives damaged or something’s not right, contact us within 7 days of delivery with photos of the item and the packaging. We’ll review the issue and send a replacement or issue a refund if needed.

⚠️ Please note: Replacements are approved at our discretion. We reserve the right to deny refunds or replacements if there’s evidence of intentional damage or misuse.

 

Got questions or something off with your order?
We’re here to help—just email us at Hello@wildenomad.com